Who we are
This website is run by Brasier Consulting Ltd ("Brasier Consulting", "we", "us"), a company registered in England and Wales (company number 15916288) with its registered office at 4 Willow Close, Snodland, Kent ME6 5FA. Brasier Consulting is run by Nick Brasier.
We are the data controller for the personal information described in this policy. If you have any questions, contact Nick at [email protected] or on 07956 003098.
What we collect
We only collect what we need to respond to you and to deliver our services:
- Contact details you give us, such as your name, company, email address and phone number.
- Enquiry details such as the service you're interested in and information about your site, project or team.
- Client information needed to deliver work, such as site addresses, site induction requirements and, for coaching programmes, the names, roles and goals of the people being mentored.
- Communications between us, including emails, messages and notes of calls.
- Technical data such as your IP address, browser type and pages visited, collected through cookies and similar technologies (see Cookies below).
How we use it and why
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and arranging a call | Legitimate interests / steps before entering a contract |
| Preparing proposals and delivering our services | Performance of a contract |
| Invoicing, accounts and record keeping | Legal obligation |
| Keeping you informed about related services, where you have asked us to | Consent (you can withdraw at any time) |
| Running and improving this website | Legitimate interests |
We never sell your personal information and we don't use it for automated decision-making.
Who we share it with
We use a small number of trusted suppliers to run the business. They only process your information on our instructions and must keep it secure:
- Fuzzy Logic (provided by Fuzzy Studio Ltd), the customer management platform that hosts this website, our enquiry form, calendars, email and invoicing.
- Email, IT and cloud storage providers.
- Payment providers, when you pay an invoice by card.
- Our accountant, for financial and tax records.
We may also share information where the law requires it. Some of our suppliers store data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
- Enquiries that don't lead to work: up to 2 years from our last contact.
- Client records and contracts: 6 years after the end of the work, in line with legal and tax requirements.
- Marketing preferences: until you unsubscribe or ask us to stop.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- object to or ask us to restrict how we use it;
- ask us to transfer it to you or another organisation;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email [email protected]. We'll respond within one month.
Cookies
This website uses essential cookies so that pages and the enquiry form work properly. We may also use analytics cookies to understand how visitors use the site, so we can improve it. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.
Keeping your information safe
We use secure, access-controlled systems and only give access to people who need it. Our suppliers are required to protect your information to the same standard.
Complaints
If you're unhappy with how we've handled your information, please talk to us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.